Services

SCOPE OF SERVICES:

• Server & desktop/laptop installation, repair, upgrade and troubleshooting
• Network firewall/router/switch design, installation and troubleshooting
• IT Project oversight and coordination
• PC inventory (hardware, software, warranty status, serial numbers, equipment specifications)
• Network map with IP addresses, login credentials
• Network binder with important vendor contact information, hardware serial numbers, user names & passwords, software & licensing records
• Vendor Management including ISP, website (hosted email, MX records, DNS control, website design), phones, security systems, network copiers & scanners
• Annual budget planning
• Remote support
• Procurement assistance – research, recommendations, ordering, shipment tracking, returns
• Desktop, laptop & server drive imaging
• Backup solutions - onsite & offsite
• Desktop & Server monitoring
  • AV Status & cleanup
  • Event Logs
  • Resource utilization
  • Backup
  • Critical updates & patches for Microsoft & most mainstream applications
• Staff training on operating system and productivity software
• Instructional,  detailed phone and email support
• Project management & oversight
• Microsoft escalated support

Contact us for an initial assessment!